Sales: 757-488-8311 Service: 757-488-8311 Parts: 757-488-8321 |   4021 Portsmouth Blvd. Chesapeake, VA 23321
Saved
|

Cavalier Ford at Chesapeake Square

Saved
Call 757-488-8311 Directions

Cavalier Ford Chesapeake Square Customer Reviews

Some dealerships sell cars. Others build relationships that last decades. For drivers across Chesapeake, VA and the surrounding Hampton Roads area, Cavalier Ford Chesapeake Square has been doing the latter since 1979, earning the loyalty of generations of local families through honest dealing, genuine care and a standard of service that speaks for itself.

The reviews below aren't curated highlights. They're the unfiltered words of real customers who came in skeptical in need or looking for something different and found it here.

Customer leaving a positive 5-star review on a phone.
Happy couple giving thumbs up in new car

What Chesapeake Ford Shoppers Are Saying

Car shoppers who visited other dealerships before landing at Cavalier Ford consistently point to the same difference: the experience here simply feels better.

Meg R. puts it plainly, "I went to a few other dealerships before making my way over to Cavalier and I was not 'wowed' with the other dealerships. But once I was there at Cavalier, I have to say, this was the best experience with buying a car I have ever had! Friendly staff and a very down-to-earth feel! Our salesperson is fantastic, thanks for a fantastic experience!" (Google Review)

That sentiment is echoed by customers who walked away from other dealerships before finding a straight answer at Cavalier Ford. Will H. shopped for every Ford dealer within 50 miles before landing here: "Cavalier Ford was the only dealer that gave me an upfront price for the car I was looking for. The quoted price was less than the sticker... The quoted price stayed the same throughout the process, with no additions and no last-minute changes or add-ons. The salesman was easy to talk to with no pressure and did a great job helping me get the car I wanted. The new car sales manager kept his word throughout the process. Overall, it was a very positive experience." (Google Review)

For shoppers browsing our new Ford inventory, that kind of pricing transparency isn't a sales tactic, it's simply how business is done here.

Joey G. had a similar experience after walking out of two other dealerships: "I finally find old school customer service at Cavalier. Our salesman with the help of the sales manager was quick to help me find what I wanted... They didn't try to force me into something I didn't like. They made sure we took advantage of all of the year end incentives and made a great deal for me. The finance manager was easy to work with, not shoving a bunch of stuff down my throat I didn't want and was able to give a price on an extended warranty I couldn't refuse. Overall it was a great experience." (Google Review)

Mechanic and customer smiling while reviewing a service order.

Ford Service Reviews in Chesapeake, VA

The experience doesn't end at the sales desk. The Cavalier Ford service center has earned its own reputation for going above and beyond -- and customers near Norfolk and throughout Hampton Roads take notice.

Becky W. found herself in a bind when another dealership left her high and dry the morning of her inspection appointment: "Cavalier Ford 100% saved the day today!... I called Cavalier and was speaking with the service advisor (an absolute angel!!!!) The technician heard her talking to me and said if I came over, he could fit me in while he was waiting for parts for another repair he was working on. He took care of the problem in less than an hour! I think Cavalier is going to be my go-to moving forward!" (Google Review)

That kind of initiative with technicians' problem-solving in real time and advisors going out of their way for a new caller reflects the culture across the entire service department. Matthew L. experienced it firsthand after purchasing a used vehicle: "They went above and beyond to help me get back on the road. They sent technicians out to my house while I was at work to help diagnose. When they found it couldn't be fixed easily, they towed it to their shop and arranged for it to be fixed ASAP! I was given a loaner and only had it for a day! The service advisor was my customer service representative and she was a joy to work with. Can't recommend trusting and doing business with Cavalier enough." (Google Review)

Communication is another area where the Cavalier Ford service team consistently earns praise. Richard B. brought in a 2018 Edge with a cracked engine block -- no small undertaking -- and was kept informed at every step: "Through the entire process and after each step the service advisor called to explain where they were and what steps were taken with my vehicle... The key to this entire process was communication. I was thoroughly updated regularly by the service advisor." (Google Review)

Whether you need routine maintenance or a major repair, you can schedule Ford service online and count on the same level of responsiveness our customers describe above.

A Culture That's Different from the Moment You Walk In

William R. arrived at Cavalier Ford on a cold January evening with his wife to look at a truck -- and walked away with something he hadn't expected: confidence that the dealership actually had their best interests in mind. "It is clear from the moment you walk in the door that the culture is different at Cavalier Ford. The showroom is spotless, everyone greeted anyone walking through the door with kindness and respect and there was not one bit of buying pressure from anyone. They genuinely care about establishing a relationship with their customers and that continues even after the sale is completed. That has not been a common experience for us with other dealerships. Simply put, Cavalier Ford is different and they take pride in providing the best customer service experience possible." (Google Review)

Customers looking for dependable pre-owned options can explore our with the same confidence -- knowing Cavalier Ford stands behind every vehicle it sells.

Customer smiling sitting in driver seat with kid in dealership
Dealership employee going over documentation for vehicle

Why Chesapeake Drivers Choose Cavalier Ford

Rooted in the Chesapeake community since 1979 and guided by a "Serving Customers for Life" philosophy, Cavalier Ford Chesapeake Square has earned the Ford President's Award eight times -- one of the most prestigious recognitions in the Ford network. That track record isn't just a plaque on the wall. It's a reflection of the honest, relationship-first approach that customers describe in review after review.

From a lifetime engine warranty and complimentary first-year Ford maintenance to mobile service options, vehicle pick-up and delivery and the ability to buy or lease a new Ford entirely online, Cavalier Ford is built around your convenience. The dealership's deep community roots -- supporting breast cancer awareness, local schools, the Children's Hospital of The King's Daughters and scholarships through the Chesapeake Public Schools Education Foundation -- reflect values that go well beyond the showroom floor.

Although every reasonable effort has been made to ensure the accuracy of the information contained on this site, absolute accuracy cannot be guaranteed. This site, and all information and materials appearing on it, are presented to the user "as is" without warranty of any kind, either express or implied. All vehicles are subject to prior sale. Price does not include applicable tax, title, and license charges. ‡Vehicles shown at different locations are not currently in our inventory (Not in Stock) but can be made available to you at our location within a reasonable date from the time of your request, not to exceed one week.

Although every reasonable effort has been made to ensure the accuracy of the information contained on this site, absolute accuracy cannot be guaranteed. This site, and all information and materials appearing on it, are presented to the user "as is" without warranty of any kind, either express or implied. All vehicles are subject to prior sale. Price does not include applicable tax, title, license, $995 Dealer Processing Fee. ‡Vehicles shown at different locations are not currently in our inventory (Not in Stock) but can be made available to you at our location within a reasonable date from the time of your request, not to exceed one week.